Fee Structure for Each Service
Here’s a detailed breakdown of potential fees for each of Pro-Refund Service’s five core offerings: Shipping and Logistics Claims, E-Commerce Refund Assistance, Tax Refund Services, Chargeback and Dispute Resolution, and Business Claims and Recovery. Each fee is separate from the claimed amount and is paid by the client directly, allowing transparency and ensuring the claimed funds are fully transferred without deductions. This policy reflects Pro-Refund Service’s commitment to clear financial arrangements and maintains trust by keeping claim payouts unaffected by service fees.
Policy on Separate Fee Payments
Pro-Refund Service operates with a commitment to transparency and customer-first practices. To ensure that clients receive their full claim amounts without unexpected deductions, all service fees are billed separately. This policy is designed to:
- Ensure Full Claim Payout: Clients receive the entirety of their recovered funds, with no deductions taken from the claimed amount itself.
- Maintain Transparency: By separating fees from the claim amount, clients can see exactly what they are paying for in terms of services rendered.
- Allow Flexibility and Clarity: Clients can select additional services or expedited options without affecting the funds they receive.
Each service fee is structured based on the complexity of the case, the time required, and the resources allocated, ensuring fair and competitive pricing while delivering maximum value to the client.
Fee Structure for Each Service
1. Shipping and Logistics Claims
- Initial Processing Fee: 2%–4% of claim amount, billed upon initiation
- Complex Case Handling Fee: $100–$500 depending on case complexity (e.g., international shipping claims, multiple carriers involved)
- Reason: Shipping claims often involve extensive documentation, communication with carriers, and complex negotiations to ensure fair compensation. Fees cover the time and expertise needed to handle these intricate processes effectively.
2. E-Commerce Refund Assistance
- Standard Service Fee: $50–$150 per case, depending on the value and volume of transactions
- Expedited Processing Fee: $25 additional for priority handling
- Reason: E-commerce refunds can require multiple interactions with vendors, return shipping coordination, and adherence to each platform’s unique policies. These fees reflect the work required to resolve cases quickly and effectively.
3. Tax Refund Services
- Tax Documentation Preparation Fee: $200–$500 depending on the tax jurisdiction and claim complexity
- Audit and Compliance Review Fee: 1%–2% of claim value for cases requiring tax authority correspondence or compliance support
- Reason: Tax refunds can involve detailed documentation, regulatory compliance, and potentially complex communications with tax authorities. These fees cover specialized tax expertise, ensuring each case is handled according to the latest regulations.
4. Chargeback and Dispute Resolution
- Initial Case Review Fee: $50–$200, depending on dispute value and merchant involved
- Success Fee: 3%–5% of the total dispute amount (paid only if the case is resolved successfully)
- Reason: Chargeback and dispute cases often require in-depth analysis, documentation review, and communication with both the client’s bank and the merchant. These fees reflect the effort needed to maximize success rates in favor of the client.
5. Business Claims and Recovery
- Consultation and Case Assessment Fee: $300–$800 depending on the claim size and complexity
- Success Fee: 5% of the recovered amount for cases over $10,000 (only payable upon successful recovery)
- Reason: Business claims can involve larger sums, extensive negotiations, and complex contracts. The fees cover the high level of expertise, time, and resources necessary to recover business funds effectively.
Additional Fees and Optional Services
1. Expedited Transfer Fee
- Amount: $75–$200 per request for priority payout processing
- Reason: Allows clients to receive their payout within 24–48 hours, compared to the standard 5–7 business days.
2. Short-Term Investment of Recovered Funds
- Service Fee: 1%–3% of interest generated if clients opt to reinvest recovered funds briefly before transfer
- Reason: Clients can earn interest on their funds during the interim period, and Pro-Refund Service manages the short-term investment.
3. Premium Service Add-Ons (e.g., Tax Advisory, Shipping Insurance Claims)
- Fee: $100–$500 per additional service depending on complexity
- Reason: Covers specialized services like tax advice or handling additional claims related to the main recovery, adding value and convenience for clients.
4. Holding Fee for Extended Claim Processing
- Fee: 0.5%–1% of the claim amount per additional week
- Reason: Applied if clients request Pro-Refund to hold funds for a specific period due to logistical or financial considerations.
Summary of Fees
| Service | Primary Fees | REASON |
|---|---|---|
| Shipping & Logistics Claims | 2%–4% of claim; $100–$500 for complex cases | Covers administrative complexity and carrier negotiations |
| E-Commerce Refund Assistance | $50–$150; $25 for expedited requests | Reflects coordination with vendors and refund platforms |
| Tax Refund Services | $200–$500 for documentation; 1%–2% for audit support | Provides specialized tax expertise and compliance |
| Chargeback & Dispute Resolution | $50–$200 review; 3%–5% success fee | Ensures thorough review and bank-merchant communication |
| Business Claims & Recovery | $300–$800 consultation; 5% success fee on large claims | Covers high-value recovery efforts and legal/financial expertise |
| Expedited Transfer | $75–$200 | Prioritizes fund transfer within 24–48 hours |
| Short-Term Investment Service | 1%–3% of interest generated | Manages short-term client-approved fund reinvestment |
| Premium Service Add-Ons | $100–$500 depending on service | Provides optional specialized support (e.g., tax or insurance claims) |
| Extended Holding Fee | 0.5%–1% per week of additional hold time | Applied if clients request longer holding period |